Refund Policy

Last updated: January 30, 2026

This refund policy applies to services operated by lite app.

Payment Processing

All payments for our services are processed by Paddle, our authorized payment processor.

14-Day Refund Policy

In accordance with Paddle's Buyer Terms, customers are entitled to a full refund within 14 days of purchase, without providing any reason.

If you wish to request a refund within this 14-day period, please contact us at [email protected] and include your order details (such as the order ID or the email address used for the purchase).

All refunds are processed via Paddle, our authorized payment processor.

Refund Requests

For refund requests, please contact us at [email protected] with your order details.

What to Include in Your Request

When submitting a refund request, please provide the following information:

  • Your order number or transaction ID
  • The email address used for the purchase
  • Date of purchase
  • Reason for the refund request
  • Any relevant details about the issue you experienced

Processing Time

Once we receive your refund request:

  • We will review your request within 2-3 business days
  • You will receive a response via email regarding the status of your request
  • If approved, refunds are processed through Paddle and may take 5-10 business days to appear in your account, depending on your payment method

Contact Information

For any questions about our refund policy or to submit a refund request, please contact us:

Need Help?

If you have any questions about refunds or need assistance, please don't hesitate to reach out to us at [email protected].